Returns & Exchanges
At By Rae, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your wardrobe fits your lifestyle perfectly, providing a seamless process for any adjustments needed.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels are intact and the garment is in its original condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing